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911 Service › 911 Service: Outage
Enter Source
Enter Location
Enter Time
Enter Time to Time
URL
Enter Road Name
Enter Hazard
Enter Perimeter
Enter Earthquake Magnitude
Enter School Lockdown: Post Incident Information 1
Enter Road Closure Information 1
Enter Road Closure Information 2
Enter Magnitude
Enter Date
Enter School Lockdown Information 2
Select Biological Hazard Option
- Select -
contact
inhalation
Select Updates or Information
- Select -
updates
information
Select Biological Hazard: Post Incident Option
- Select -
Follow cleanup guidance
Dispose of contaminated items properly
Report any lingering symptoms to health officials
Select Poor Air Quality (AQI): Alert Option 1
- Select -
unhealthy
hazardous levels
Select Poor Air Quality (AQI): Post Incident Option 1
- Select -
Sensitive groups should continue to use caution
Open windows to air out indoor spaces
Reduce use of indoor air filters once conditions stabilize
Select Boil Water: Advisory Option 1
- Select -
ADVISORY
NOTICE
Select Boil Water: Advisory Option 2
- Select -
Use bottled water
Bring water to a rolling boil for 1 minute
Select Boil Water: Advisory Option 3
- Select -
drinking
cooking
brushing teeth
making ice
Select Boil Water: Post Incident Option 1
- Select -
Run taps briefly to flush lines
Resume normal water use
Select Infectious Disease/Pandemic Option 1
- Select -
CONTAGIOUS INFECTIOUS DISEASE OUTBREAK
NOVEL PANDEMIC
Select Infectious Disease/Pandemic Option 2
- Select -
fever
diarrhea
fatigue
muscle aches
Select Infectious Disease/Pandemic Option 3
- Select -
wear a mask
cover your mouth and nose
Select Coastal Erosion Option 1
- Select -
Stay off beaches and cliffs
Move belongings away from shore
Follow local evacuation guidance
Select Coastal Flooding Option 1
- Select -
Move to higher ground
Avoid beaches, piers, and flooded roads
Follow evacuation orders if issued
Select Extreme Cold: Alert Option 1
- Select -
outdoor activities
working outdoors
Select Extreme Cold: Alert Option 2
- Select -
elderly
family members
neighbors
Select Updates or Information
- Select -
list of warming spaces or centers
updates
information
Select Extreme Heat: Alert Option 1
- Select -
Avoid outdoor activities
Limit sun exposure
Drink water often
Take breaks in the shade.
Select Extreme Heat: Alert Option 2
- Select -
elderly
family
neighbors
Select Extreme Heat: Alert Option 3
- Select -
cooling centers
information
Select Flood (flash, river): Alert Option 1
- Select -
FLOOD
FLASH FLOOD WARNING
Select Flood (flash, river): Post Incident Option 1
- Select -
FLOOD
FLASH FLOOD
Select All Clear or Post-Incident Action
- Select -
conclude protective actions
resume normal activities
return to the area
Select Fog/Dust: Alert Option
- Select -
Reduce driving speed
Use headlights
Maintain extra distance
Avoid sudden stops
Check air quality conditions
Limit outdoor activity
Wear a mask if sensitive to dust
Stay indoors if you have respiratory conditions
Select Fog or Dust
- Select -
DENSE FOG
BLOWING DUST
Select Fog/Dust: Post Incident Option
- Select -
Resume normal travel
Use caution in low-lying areas
Report lingering hazards
Select High Wind: Alert Option 1
- Select -
Secure outdoor items
Use caution when driving
Avoid parking under trees
Stay indoors when possible
Charge devices
Follow local alerts
Select High Wind: Alert Option 1
- Select -
Watch for falling branches
Avoid downed lines
Inspect your home for damage
Select King Tide: Alert Option 1
- Select -
Avoid coastal roads such as
Avoid low-lying areas around
Select King Tide: Alert Option 2
- Select -
Use alternate routes away from shoreline roads
Move vehicles and belongings to higher ground
Follow local advisories
Select Rain/Ark Storm/Winter Weather: Alert Option 1
- Select -
HEAVY RAIN
FLOOD
FLASH FLOOD WARNING
Select Fire: Red Flag Warning/Dangerous Fire Weather Option 1
- Select -
RED FLAG WARNING
DANGEREOUS FIRE WEATHER
Select Fire: Red Flag Warning/Dangerous Fire Weather Option 2
- Select -
Remove flammable objects at least 5 feet from your home
Remove dry leaves and debris
Secure outdoor items
Follow local burn restrictions
Select Sneaker Wave Option 1
- Select -
Stay off rocks and jetties
Keep a safe distance from the surf
Never turn your back on the ocean
Select Severe Storm: Alert Option 1
- Select -
may create
will create
Select Severe Storm: Alert Option 2
- Select -
extremely strong and damaging winds
very large hail
severe lightning
flash flooding
Select Storm Surge: Post Incident Option 1
- Select -
Use caution around standing water
Avoid damaged roads
Stay away from downed power lines
Do not enter flooded buildings
Follow local guidance for returning home
Select Tornado: Post Incident Option
- Select -
Watch for debris
Avoid downed power lines
Stay away from damaged buildings
Report hazards to authorities
Select Alert Type
- Select -
WARNING
ADVISORY
WATCH
Select Tsunami: Alert Option
- Select -
WARNING: Move inland or to higher ground immediately.
ADVISORY: Stay off beaches and out of the water.
WATCH: Be ready to move if conditions change
Select Tsunami: Post Incident Option
- Select -
Use caution near the coast
Stay off beaches until officials confirm conditions are safe
Expect strong currents to continue
Select Fire: Wildfire/Grass Fire Option 1
- Select -
WILDFIRE
GRASS FIRE
Select Fire: Wildfire/Grass Fire Option 2
- Select -
Pack a go bag
Move vehicles away from vegetation
Keep phones charged
Select Fire: Wildfire/Grass Fire Post Incident Option 1
- Select -
WILDFIRE
GRASSFIRE
Select Fire: Wildfire/Grass Fire Post Incident Option 2
- Select -
Avoid hot spots and burned areas
Watch for falling debris and weakened trees
Stay away from fire response operations
Use caution when returning home
Select Fire: Wildfire/Grass Fire Post Incident Option 3
- Select -
Limit outdoor activity
Use a mask if sensitive to smoke
Keep windows closed
Select Mud or Debris Option
- Select -
MUD
DEBRIS
Select Mud/Debris Flow: Post Incident Option 1
- Select -
It is no longer threatening the area
Avoid damaged roads and slopes
Stay away from unstable hillsides
Watch for loose rocks and debris
Do not enter flooded or mud-filled structures
Select Mud/Debris Flow: Post Incident Option 2
- Select -
Follow local guidance for returning home
Report blocked roads or hazards
Use caution when walking or driving in the area
Select Earthquake: Alert Option 1
- Select -
Stay indoors
Move away from windows
Get under sturdy furniture
Protect your head and neck
Select Earthquake: Alert Option 2
- Select -
Move to open areas
Stay away from buildings, power lines, and trees
Select Earthquake: Alert Option 3
- Select -
Pull over safely
Avoid bridges and overpasses
Stay inside your vehicle until shaking stops
Select Emergency Option
- Select -
injured
in danger
trapped
buried
have an emergency
Select Post Incident Status
- Select -
STOPPED
CONCLUDED
Select Landslide/Mass Movement: Alert Option 1
- Select -
Move to higher ground
Stay away from hillsides
Avoid canyons and steep slopes
Leave the area if it is safe to do so
Select Landslide/Mass Movement: Alert Option 2
- Select -
Avoid roads near steep terrain
Do not cross debris on roadways
Use alternate routes
Select Landslide/Mass Movement: Alert Option 3
- Select -
Falling rocks
Sudden water flow
Cracking ground
Unusual noises
Select Sink Hole Option 1
- Select -
may
will
Select Hazardous Materials Incident: Alert Option
- Select -
MAP
LINK
Enter Industrial Plant Fire Information
- Select -
with potential release of toxic fumes
Select Aircraft Emergency Option 1
- Select -
Follow instructions from officials
Do not attempt to assist
Select Dam/Levee failure: Post Incident Option 1
- Select -
DAM
LEVEE
Select Downed Power Lines Option 1
- Select -
Stay at least 30 feet away
Do not touch or drive over wires
Report hazards to authorities
Select May or Has Occurred
- Select -
may occur
has occurred
Select Pollution Type
- Select -
smoke
particles
ash
fumes
Select Evacuation or Shelter Option
- Select -
evacuating
sheltering
outside
near area
Select Hurt or Sick Option
- Select -
hurt
sick
Select 911 Service: Outage Option 1
- Select -
Call the local non-emergency number
Text 911 if available
Go to the nearest fire station or police station
Use a neighbor’s phone or landline
Follow local instructions for emergency reporting
Select 911 Service: Restored Option 1
- Select -
Discontinue use of backup numbers
Resume normal reporting procedures
Select Cell/Internet/Communication: Outage Option 1
- Select -
CELL
INTERNET
COMMUNICATIONS
Select Cell/Internet/Communication: Outage Option 2
- Select -
Use landlines or radios if available
Limit non-emergency calls
Check on vulnerable neighbors
Select Cell/Internet/Communication: Restored Option 1
- Select -
CELL
INTERNET
COMMUNICATION
Select Cell/Internet/Communication: Restored Option 2
- Select -
Resume use of 9-1-1 for emergencies
Discontinue use of backup numbers
Report remaining outages if needed
Select Power: Outage/PSPS/De-energization Option 1
- Select -
POWER OUTAGES
PUBLIC SAFETY POWER SHUT OFF
Select Power: Outage/PSPS/De-energization Option 2
- Select -
May affect
Will affect
Select Power: Restored Option 1
- Select -
Unplug electronics before restoring power
Restock batteries and supplies
Report remaining outages to PG&E
Select Water Service Outage: Alert Option 1
- Select -
HAZARD
INFRASTRUCTURE ISSUE
Select Water Service Outage: Alert Option 2
- Select -
Use stored or bottled water for drinking, cooking, and hygiene
Limit non-essential water use
Select Water Service Outage: Restored Option 1
- Select -
Resume normal water use
Report ongoing issues to your local water provider
Select Fire: Large Urban Fire Option
- Select -
Evacuate if told to do so
Shelter indoors
Avoid smoke exposure
Use alternate routes
Check local alerts
Select Mass Care/Feeding Option 1
- Select -
Go to the nearest assistance site
Follow instructions from local officials
Bring essential items if possible
Check on neighbors and those needing help
Select Sheltering: Community Point of Dispensing Option 1
- Select -
Essential supplies such as water, food, and ice are available
Bring containers and ID if required
Select Sheltering: Temporary Evacuation Point Option 1
- Select -
INSERT HAZARD
THREAT
Select Sheltering: Evacuation Shelter Option 1
- Select -
is
are
Select Sheltering: Evacuation Shelter Option 2
- Select -
Bring essential items
Check transportation options
Assist neighbors needing help
Select Planned Event Option 1
- Select -
Use alternate routes
Allow extra travel time
Follow posted detours
AVOID area until further notice
Select Fire: Prescribed Burn Option
- Select -
Close windows
Limit outdoor activity
Do not report the fire
Select Explosion Type
- Select -
FIRE
BIOLOGICAL
CHEMICAL
Select Timing
- Select -
immediately
once situation is all clear
Select Explosion Type
- Select -
Fire
Biological
Chemical
Select Siren Test: Advance Notice Option 1
- Select -
No action is required
Do not call 9-1-1
Use this time to review your emergency plan
Select Siren Test: Notice Option 1
- Select -
No action is required
Do not call 9-1-1
Follow normal activities
Select Evacuation or Shelter Option
- Select -
evacuating
sheltering
Select Drill Option 1
- Select -
EXERCISE
EMERGENCY
Enter Phone Number
Enter Incorrect Alert Information
Select Evacuation or Shelter Option
- Select -
evacuate
shelter-in place
Select Civil Unrest Option 1
- Select -
DEMONSTRATION
UNREST
Select Civil Unrest Option 2
- Select -
road closures
property damage
injury or death
Select Curfew Option 1
- Select -
AGENCY
JURISDICTION
DEPARTMENT
Select Missing Child/Adult Option 1
- Select -
CHILD
ADULT
OLDER ADULT
Select Law Enforcement or Police
- Select -
LAW ENFORCEMENT
POLICE
Select Law Enforcement Activity Option
- Select -
Activity
Presence
Situation
Incident
Select Suspect in Area Option 1
- Select -
armed
dangerous
Select Suspect in Area Option 2
- Select -
information
suspicious activity
Select Evacuation: Warning Option 1
- Select -
Gather essentials
Fuel your vehicle
Check on neighbors
Select Evacuation: Warning Option 2
- Select -
begin animal evacuation
move animals to safe areas
Select Evacuation: Order Option 1
- Select -
Temporary Evacuation Point
Shelter
Select Evacuation: Order Lifted Option 1
- Select -
Watch for damaged roads and downed lines
Do not enter unsafe buildings
Follow responder instructions
Select Avoid the Area Option
- Select -
activity
presence
situation
incident
Select Cyber Terrorism: Threat Option 1
- Select -
Do not open suspicious emails
Update security software
Limit use of public Wi-Fi
Select Cyber Terrorism: Attack Option 1
- Select -
Avoid sharing unverified information
Conserve phone battery
Follow official updates
Apply
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